Terms and Conditions – LUX Driving School (Melbourne)
1. Lateness and Non-Attendance (No-shows)
A) If you arrive late for a lesson, the instructor may only offer you the remaining lesson time if they have a commitment to another lesson immediately after. You will still be charged for the full lesson cost.
B) If you do not attend a lesson (No Show), we reserve the right to cancel the lesson at the instructor’s reasonable discretion and charge the full lesson cost.
2. Payment and Packages
A) Packages must be paid in full at the time of booking or on the first lesson via cash or bank transfer.
B) Packages cannot be used in conjunction with any other promotion unless specifically stated.
C) Lesson schedules can be organised seven days a week, subject to instructor availability.
D) Single lessons or packages are non-refundable and non-transferable unless agreed upon by LUX Driving School.
3. Lesson and Test Policy
A) The first lesson will always be an assessment lesson, allowing the instructor to evaluate the student’s driving ability and readiness for a driving test.
B) While we do not guarantee a test pass, we guarantee a high standard of professional teaching and training to equip students with the skills needed for a successful driving test.
C) All students must hold a valid Victorian Learner Permit or an original overseas licence with a certified English translation to qualify for any lessons.
4. Cancellation and Rescheduling
A) A minimum of 24 hours’ notice must be given directly to your instructor for any rescheduling or cancellation of a lesson. Failure to do so will result in a full lesson fee being charged or deducted from your package.
B) If a student is unwell or experiences an emergency, consideration will be given on a case-by-case basis at the discretion of LUX Driving School.
5. Vehicle and Instructor Availability
A) Lesson bookings are subject to instructor availability. While we strive to maintain consistency, we may assign a different instructor if necessary.
B) LUX Driving School reserves the right to cancel or reschedule lessons due to unforeseen circumstances, including vehicle breakdowns or instructor illness. In such cases, we will provide as much notice as possible and arrange an alternative lesson time.
C) In the event of extreme weather conditions or emergencies (e.g., bushfires, floods), lessons may be rescheduled at the discretion of LUX Driving School. Safety will always be our priority.
6. Safety and Conduct
A) Students must follow the instructor’s directions at all times and adhere to Victorian road rules.
B) If a student is found to be under the influence of alcohol or drugs, the lesson will be immediately terminated, and the full lesson fee will be charged.
C) Any inappropriate, abusive, or dangerous behaviour towards the instructor, other road users, or pedestrians will result in immediate termination of the lesson without a refund.
D) LUX Driving School is not responsible for any fines, penalties, or accidents that occur during lessons. The student is responsible for their own adherence to road rules and safe driving practices.
7. Driving Test Bookings
A) The student is responsible for booking their VicRoads driving test unless otherwise arranged with LUX Driving School.
B) If using a LUX Driving School vehicle for the test, additional fees may apply, and payment must be made prior to the test date.
C) If the student fails to attend the test without adequate notice, any associated fees will be non-refundable.
D) If VicRoads cancels the driving test for any reason, including but not limited to missing or expired identification documents, LUX Driving School is not responsible, and the fee will be non-refundable.
E) If the student fails the driving test, the fee is non-refundable.
8. Parental Consent for Minors
A) Students under the age of 18 must have parental or guardian consent before booking any lessons with LUX Driving School.
B) The parent or guardian must acknowledge and agree to all terms and conditions on behalf of the minor.
9. Refund Policy
A) All payments for single lessons and packages are non-refundable and non-transferable unless otherwise agreed by LUX Driving School in exceptional circumstances.
B) Refund requests must be submitted in writing and will be assessed on a case-by-case basis at the discretion of LUX Driving School.
C) Refunds will not be provided for change of mind, student’s failure to attend lessons, or failing the driving test.
10. Agreement and Acknowledgment
By booking and attending lessons with LUX Driving School, you agree to the above terms and conditions. LUX Driving School reserves the right to update these terms at any time without prior notice.
